Privacy Policy

Digital Inova Lab, operated by Eric Grassi, is committed to protecting the privacy and personal data of everyone who contacts us through our official support channel on WhatsApp.

This Privacy Policy describes what information we collect, how we use it, how long we store it, and what your rights are as a data subject, in compliance with Brazil's Lei Geral de Proteção de Dados (LGPD — Lei nº 13.709/2018).

When you interact with our WhatsApp support, we may collect the following information that you voluntarily provide during the conversation:

• Full name
• Phone number (WhatsApp)
• Email address (when provided)
• The name and industry of your company or business
• Challenges, goals, and needs related to your business
• Any other information you choose to share during our conversation

Important: We do not collect sensitive data such as financial information, personal documents, or banking details through WhatsApp.

The information we collect is used solely to:

• Personalize and improve the support we provide to you
• Understand your needs and recommend suitable mentoring and consulting solutions
• Reach out to schedule diagnostic or mentoring sessions
• Send relevant information about our services, when you have given your consent
• Comply with applicable legal and regulatory obligations

Your data will not be sold, rented, or shared with third parties for commercial purposes.

We process your personal data on the following legal grounds set out in the LGPD:

• Consent: when you provide your information voluntarily upon starting a conversation.
• Legitimate interest: to improve our services and our relationship with you.
• Performance of a contract: when processing is necessary to deliver the contracted services.

Your information is treated as confidential. We may share it only in the following limited situations:

• With customer-support management tools used internally (CRM), under appropriate security safeguards.
• When required by law or by order of a competent authority.
• To protect the rights of Digital Inova Lab in judicial or administrative proceedings.

Your data is stored securely and for as long as necessary to fulfill the purposes described in this policy, or while an active support relationship exists.

We use technical and organizational measures to protect your information against unauthorized access, loss, alteration, or improper disclosure.

Your WhatsApp conversation history is managed by the Meta platform (WhatsApp Inc.) and is subject to its own privacy policy.

In compliance with the LGPD, you have the following rights:

To exercise any of these rights, please reach out via the WhatsApp number or email listed in the contact section below.

Our website may use cookies and analytics tools (such as Microsoft Clarity and Google Analytics 4) to understand how visitors navigate the site, so we can improve the user experience. This data is collected in aggregated, anonymized form.

By continuing to browse the site, you agree to the use of these tools. You can disable them in your browser settings.

We may update this policy from time to time to reflect changes in our practices or in legal requirements. We recommend reviewing it periodically. The date of the most recent update is shown at the top of this page.

For questions, requests, or to exercise your rights, please contact the party responsible for data processing: